retail device processor case study
![OurStory-01](https://prologmobile.com/wp-content/uploads/2021/08/OurStory-01.png)
Client Background
- Client is a global retailer of new and used electronics, toys, video game hardware and software, accessories and clothing purchases used mobile devices for resale on secondary market
- Acquires used devices with limited device–specific information
- Sells used mobile devices in “lots” based on average model pricing with limited device-specific information
![Issues-01](https://prologmobile.com/wp-content/uploads/2021/08/Issues-01.png)
Client Issues
- Client is looking to reduce purchase prices and increase sales prices
- Client has difficulty in accurately sorting phones for resale
- Client has no access to carrier financial eligibility data on a per-device basis
- Client sells carrier-locked devices as unlocked and left money on the table
- High return rates (RMAs) due to carrier turn-on refusal issues
- Consistent percentage of devices not usable for buyer’s intended usage led to customer dissatisfaction
- Declining customer confidence in purchasing lots
PrologMobile Actions
![Phone w Glass-01](https://prologmobile.com/wp-content/uploads/2021/07/Phone-w-Glass-01.png)
Analyzed phone sorting process and related issues
![Watch-01](https://prologmobile.com/wp-content/uploads/2021/07/Watch-01.png)
Provided near real-time carrier-specific data for each device regarding financial eligibility for four primary US carriers
![Quote-01](https://prologmobile.com/wp-content/uploads/2021/07/Quote-01.png)
Provided OEM-specific data for each device
![Unlocked-01](https://prologmobile.com/wp-content/uploads/2021/08/Unlocked-01.png)
Identified devices that were carrier locked and unlocked
![Sorting-01](https://prologmobile.com/wp-content/uploads/2021/08/Sorting-01.png)
Enabled more accurate sorting with additional per-device data
![Repair-01](https://prologmobile.com/wp-content/uploads/2021/07/Repair-01.png)
Added analytical processes to intake line that took zero net additional line processing time
![Users-01](https://prologmobile.com/wp-content/uploads/2021/07/Users-01.png)
Deployed a train-the-trainer approach to teach line workers how to use PrologMobile system and data – took one hour
Project Results
![Increase-01](https://prologmobile.com/wp-content/uploads/2021/08/Increase-01-2.png)
%
Fully unlocked lot prices increased 10 – 20% due to device accuracy
![Increase-01](https://prologmobile.com/wp-content/uploads/2021/08/Increase-01-2.png)
%
Carrier-related lot prices increased 5-10% due to device accuracy
%
RMAs declined over 95% with huge associated cost savings
/year
Mobile device RMA team disbanded and re-assigned saving client over $125k/year in labor costs
![Regain Time-01](https://prologmobile.com/wp-content/uploads/2021/08/Regain-Time-01.png)
Manager regained 20% of their time due to increased efficiency
![Users-01](https://prologmobile.com/wp-content/uploads/2021/07/Users-01.png)
Increased customer confidence in purchasing lots from client
![ThumbsUp-01](https://prologmobile.com/wp-content/uploads/2021/07/ThumbsUp-01.png)
Customer experience improved dramatically