DEVICE COMPATIBILITY
that’s crystal clear
–Powered By PrologMobile
Smart IMEI Insights for Seamless Global Connectivity
True compatibility isn’t about appearances — it’s about performance. At PrologMobile, we understand the nuances of every mobile device to ensure your inventory is ready to perform – anywhere, anytime.
Whether you’re shipping devices to Chicago, Amsterdam, or Shanghai, our Device Compatibility tools identify the network readiness of any mobile device across over 500 operator networks in over 180 countries and territories.
Want to learn more?
Why It Matters
By 2027, more than 430 million USED smartphones will be sold globally. Sounds like an opportunity, right?
Only if the devices actually work where they’re headed, otherwise, this can cause product returns, customer complaints, and re-shipping which become additional obstacles to your business. Compatibility means that the technologies in the device match with those of the network to enable the phone to reliably connect to the network. Limitations in compatibility impact call quality, data speeds, and the ability to consume network resources.
Looks can be deceiving – two phones with the same make and model number can behave very differently on the same network. That’s why our granular device compatibility data is essential for anyone buying, selling, insuring, or processing USED devices at scale.
What you Get
DEVICE-LEVEL SCORING
Instantly see how compatible a device is (0–100%) across 2G, 3G, 4G, 5G SA, and 5G NSA networks.
BAND-SPECIFIC FEEDBACK
Does that phone have LTE band 28? No problem – we’ll tell you exactly what’s missing and why, or if, it matters.
FLEXIBLE ACCESS
Tap into compatibility scores through our easy-to-use web portal or API stack.
OPERATOR, REGION, OR MARKET ANALYSIS
Compare compatibility across a single carrier – or an entire region – to find the right market fit.
What It Means
Your Business Benefits
MINIMIZE RETURNS & RMAs
Know before you ship. Prevent device incompatibility issues that tank the user experience and result in costly returns, before you print the manifest.
Boost Customer Satisfaction & CLTV (Customer Value x Average Customer Lifespan)
Ensure buyers can connect immediately – no SIM-swapping or signal mysteries. No calls to customer service.
Maximize Resale Value
Match devices to the geographic markets where they will perform the best to unlock their full potential and value.
Streamline Global Operations
Confidently distribute at scale with region-aware device intelligence.
How It Works
- Enter an IMEI into the web portal or via API
- Select your destination network(s) or country
- Instantly receive a detailed compatibility score and breakdown by carrier and network generation
Our results account for real-world carrier band requirements and implementations – so you’re not guessing, you know. And you don’t even need to physically possess the device to identify compatibility! All you need is the IMEI number.
Built on GSMA Intelligence
PrologMobile’s patented compatibility engine is built on top of GSMA’s trusted device data, with over 100 device attributes powering our insights. This deep alignment with the GSMA Device Compatibility service gives you industry-leading precision at every step.
Ready To Get Started?
Let’s make every device the right device.
DEVICE COMPATIBILITY FAQ
What countries and carriers are covered?
- Our Device Compatibility tools cover over 250 countries and territories as well as over 500 wireless carriers, many of which operate in multiple regions.
What technologies are covered with Device Compatibility?
- Currently, our tool measures device and 2G, 3G, 4G, and 5GS network compatibility. 5G NSA is coming later in 2023!
How can I use this data?
- You can use this data to prevent shipping devices into countries where the devices won’t work. Check before you ship is the key here.
How does Device Compatibility impact the environment?
- By knowing in advance if a device will work in a specific country, shipping costs and related activities are greatly reduced. These reductions lower the carbon footprint for each re-activated mobile device.
What does the data look like?
- Once you enter an IMEI, you will receive the following:
- IMEI|Country|Carrier|4G Network Compatibility Percentage
- XXXXXXXXXXXXXXX|France|Orange France|96%
Can I use this product by itself? Can I buy this product separately or do I need to buy other data too?
- Yes, we offer Device Compatibility as a stand-alone data service. The purchase of other products or data is not required to utilize our Device Compatibility offering later in 2024.