Trust Certificates

Building Trust Through Device Intelligence

In today’s device ecosystem, trust matters.

Whether a device is being traded, repaired, refurbished, insured, redeployed, or sold, stakeholders need confidence in the information being presented. The more valuable the device transaction, the more important it becomes to verify that information using trusted, objective sources.

Trust Certificates help bridge this gap by transforming device data into a clear, standardized record that can be shared between buyers, sellers, processors, insurers, marketplaces, and other ecosystem participants. They provide transparency, reduce uncertainty, and help all parties make better-informed decisions.

At their core, Trust Certificates are designed to answer a simple question:

“Can I trust the information associated with this device?”

Why Trust Certificates Matter

Mobile devices are complex. Two devices that appear identical may have very different histories, capabilities, restrictions, or values.

Without trusted verification, organizations face increased risk from:

Inaccurate device descriptions

Undisclosed locks, restrictions, & other encumbrances

Failed activations

Higher RMA rates

Pricing inaccuracies

Operational inefficiencies

Trust Certificates help reduce these risks by providing a documented, device-specific view of key information at a specific point in time.

The result is:

Greater transparency

Improved buyer confidence

Reduced RMAs

More efficient device lifecycle management

A Spectrum of Trust

Not all Trust Certificates serve the same purpose.

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Different workflows require different levels of validation and verification. PrologMobile supports a range of trust solutions, from basic data-driven reporting to comprehensive third-party certification.

Device Health Reports

At the foundational level, PrologMobile can generate Device Health Reports based exclusively on our device intelligence platform.
These reports leverage IMEI-specific and serial number-specific data to provide visibility into:

Device IDentity
Lock & Restriction Status
Warranty Information
Compatibility Insights
Activation Readiness
Ownership & Lifecycle Indicators

These reports are ideal when organizations need a trusted summary of device-specific information without requiring physical inspection or diagnostic testing.

PhoneSpection® Reports

For organizations seeking a higher level of assurance, PhoneSpection® Reports combine PrologMobile’s device intelligence with third-party reports, such as diagnostic and testing information obtained directly from certified third parties and the device itself. This additional layer of validation creates a more comprehensive trust certificate that can include both device information and verified status of the device’s physical and functional device assessment results.

PhoneSpection® Reports are especially useful for:

  • Selling higher-value devices
  • Providing third-party verification
  • Supporting marketplace transactions
  • Increasing buyer confidence
  • Reducing disputes and returns

By combining data intelligence with device diagnostics, our patent-pending PhoneSpection® Reports provide a deeper and more complete view of each device.

TRUST CERTIFICATES & DIGITAL PRODUCT PASSPORTS (DPPs)

As the industry moves towards greater lifecycle transparency, Digital Product Passports (DPPs) are emerging as an important framework for documenting product information about the origin of an electronic device, and the provenance of its components. While PrologMobile does not issue Digital Product Passports, our platform can play an important role within the broader DPP ecosystem by extending DPPs with device lifecycle information.

While DPP initiatives evolve, trusted device intelligence can be used today and will remain a critical component of creating accurate and meaningful product records.

PrologMobile can help organizations:

Contribute device intelligence to DPP platforms

Validate device-specific information

Enrich existing DPP records

Extract and utilize DPP-related data within operational workflows

Support interoperability between systems and stakeholders

Supporting Transparency Across the Device Lifecycle

From Device Health Reports to PhoneSpection® Reports and future Digital Product Passport initiatives, Trust Certificates help create greater confidence in device transactions.

By providing trusted, device-specific intelligence, organizations can reduce risk, improve transparency, increase operational efficiency, and unlock greater value throughout the device lifecycle today. And also be prepared for interoperating with tomorrow’s emerging standards and requirements.

Because better decisions start with trusted information.

Get Started

PHONESPECTION® REPORT (PSR) FAQ

What is a PhoneSpection® Report?

  • A PhoneSpection (PSR) is a printable, web-based report on a particular device or group of devices. We have merged the cosmetic grade, device diagnostics, erasure certification, device details and IMEI status checks into an easy-to-understand report.

 

How are PhoneSpection reports utilized?

  • PhoneSpection reports provide you with all of the data needed to properly value your phones. PhoneSpections are used to provide transparency to buyers by attaching reports to e-marketplace listings. They also help you understand which devices should be repaired and where the devices can be activated.

 

How long does it take to generate a PSR?

  • If you have your diagnostic files ready to go, generating PhoneSpections takes mere seconds.

 

What data is contained on a PSR?

  • Cosmetic Grade
  • Device Details
  • Diagnostic Information
  • Erasure Confirmation
  • IMEI Status Checks
  • Carrier Compatibility
  • Warranty and Activation Options (Future)

 

Can I get PSRs for multiple devices at the same time, or do I have to input each IMEI one at a time?

  • We can generate PSRs for multiple devices at once, you do not have to input them one at a time.

 

In what format will I receive a PSR?

  • You will receive a PDF attachment and a web URL link.

 

Are PSRs limited to specific OEMs or models?

  • PSRs are not limited to specific OEMs or models, however the data can vary depending on the manufacturer. Today, we have more data on Apple, Samsung, Google and LG devices. Our list of supported devices is constantly expanding.